IARA’s Certified Automotive Remarketer Program: CAR-14
UNIT: Post-sale Activities
COURSE: CAR-14 Arbitration
Course Purpose
This module covers arbitration activities as part of the remarketing process. The seller can always establish, or design, his/her own criteria for arbitration with the selling venue. This then becomes the seller’s profile or announced conditions prior to offering the vehicles for sale. The seller is always responsible for the odometer mileage readings on the block sheet and titles, except for negligence on the part of auction personnel. Specifically in this course, the IARA Certification candidate will:
• Review the National Auto Auction Association (NAAA) General Arbitration Policies, adopted April 21, 2006. (Appendix. A)
• Learn the Sale-Light System in the NAAA General Arbitration Policies and the NAAA Seller Disclosure Requirements under Seller Responsibilities.
• Learn the Sale Day, Seven Day and As-Is Arbitration section of the NAAA General Arbitration Policies.
• Review the NAAA Structural Damage Policy, approved September 13, 2002. (Appendix B)
• Learn the various systems used by auctions to record the actual sale on the block. These systems include cassette, video, and digital video recorders used to determine the bidder number, sale price, announcements, etc. These recorders are used by the auctions to resolve disputes.
• Review the arbitration polices adopted by auction clients, such as factory, captive finance, and fleet/lease that may differ from the NAAA General Arbitration Policies.
Learning Objectives
Upon completion of this module, the candidate will be able to:
1. Describe the required announcements at auction. Based on distributed condition reports that include problems covered in the module, the candidate will discuss how to represent the vehicles and make the proper announcements.
2. Explain the buyer’s arbitration rights under Ride and Drive, Auction Guarantee, or As-Is, based on the seller’s announcements. This activity includes a discussion on arbitration time limits and financial limits on various drivability and historical non-visible arbitration issues. Drivability issues include transmission or engine problems, air conditioning problem, etc. Historical issues include not actual miles (previously TMU), flood, frame/unibody damage, etc.
3. Describe the difference between unibody damage, frame damage, and unibody-on-frame damage.
4. Discuss and answer questions about the general requirements of the buyer and seller concerning announcements, after learning what constitutes unibody/frame/unibody-on-frame damage and seller disclosure requirements.
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