Frequently Asked Questions
Click on one of the following questions for detailed answers to each question or scroll through the entire list of questions below:
If you do not find an answer to your question, please feel free to contact our Systems Administrator at 248 923-1748 or email firstname.lastname@example.org.
My company is not a member of the IARA, how do we join?
Go to the website www.iara.biz and click on the ‘Join the IARA’ button to the main image. Select the option on the next page to set up a new IARA Company Membership. Follow the prompts to create a system log on ID and generate a dues invoice. New members to the IARA who join after the first of the year will have their annual dues prorated for the year. Payment of dues can be made online or by check. You will have the opportunity to add additional employees in your organization as employee members of the IARA. This will allow them to receive news and updates from the IARA, register for certification classes and events.
I am having a system problem with logon, CAR Courses, Certification Records or using a proctor code. Who do I contact?
Our Systems Administrator can assist with all system related issues. You can reach the Systems Administrator at 248 923-1748 or email@example.com.
My company is a member of the IARA and I would like to take Certification testing and be involved as a member, how do I get a log on ID?
Go to the website www.iara.biz and click on the ‘Join the IARA’ button on the main image. Select the option on the next page to create an employee ID for a member company. Create a user ID and password on this page for the system. Once created, they can go back to the homepage of the website and select logon. Once logged on, Certificed Automotive Remarketer testing can be intitiated by selecting the blue button that says ‘Click here for CAR Courses and other available online learning’. For detailed instructions on CAR certification see: https://iara.biz/car_testing_instructions.php
When do membership dues expire and how do I pay my dues online?
Membership invoices are sent out in January and are payable on receipt. You can pay your dues online by going to the website www.iara.biz and clicking on the ‘Renew your membership’ button on the homepage. After logging on a list of unpaid invoices will be displayed. Invoices can be paid by credit card online or checks can be mailed to 257 N Calderwood Street #316 Alcoa, TN 37701..
I need a proctor to take online certification testing, how do I find a proctor? What does the proctor I find need to do?
For IARA CAR Certification, a librarian, teacher/education administrator in the community, company HR manager, or other authorized IARA CAR certified member who does not work for the same company and is not related to the testing member can be a Proctor.
Proctors need to contact the IARA Systems Administrator at least 48 hours prior to system testing to obtain a proctor username and passcode. A proctor form will be sent by email to the proctor. This form needs to be completed by the proctor and received by the IARA Systems Administrator in order to receive a proctor username and passcode. Contact the systems administrator at firstname.lastname@example.org.
I do not know my user logon ID, how do I obtain it?
Go to the website www.iara.biz and click on login from the upper right menu of the homepage. On the logon screen use your email address in the Reset Your Password / Retrieve Your Username section of the login page. Your logon creditials will be sent to this email address. If your email address is no longer valid or you are using another email address, call our Systems Administrator at 2248 923-1748 or email email@example.com.
I was a member of the IARA under my old company, what do I do now that I am working for another company?
If you know your system logon ID, go to www.iara.biz and log onto the system. Once logged on, scroll down the page to the My membership information area. Click on the member information tab and the change contact/profile info selection. Update your business name and any other pertinent information that is not correct. Hit the submit button at the bottom of the page.
If you do not know your system logon ID, contact the Systems Administrator at 248 923-1748 or firstname.lastname@example.org to obtain your logon credentials and update your member ship record.
How do I know when my Certified Automotive Remaketer status expires?
Your CAR certificate is available online and displays your expiration date. Go to the website www.iara.biz and login from the upper right menu of the homepage. At the top of the member homepage, click the blue button for CAR Courses. Select My Certificates on the next page. Your certifications will be displayed and you can click on the certification for detailed information. If you need additional assistance see https://www.iara.biz/car_certified_instructions.php or contact the Systems Administrator at 2248 923-1748 or email email@example.com.
What is the best approach to recertification testing?
What we hear about the recertification test, is that studying all 20 modules of materials is not initially value added. The recertification test only takes 2 questions from each of the 20 modules. Those who have previously attained certification and are working in the industry find that going ahead and purchasing and taking the test (with a proctor present) and seeing how you initially do is a good approach. One thing the certification test tells you, is what you got wrong. For the questions missed, it will tell you which module the information you need to know is in. Most people allow enough time with their proctor to take the initial test, go back and review the module material for the questions they missed and retest again in the same sitting. Since you’ve already seen the questions, you have a good idea of what information you are looking for in a module and need to brush up on. You only need 75% to be recertified. All materials for modules 1-20 should be unlocked for you to get in and review since you completed CAR certification. For more information on certification testing see: https://iara.biz/car_certified_instructions.php For proctor information see: https://iara.biz/proctor_instructions.php
I've taken recertficatiion testing manually in the past, how do I finish testing online?
For those who have taken manual CAR certification tests, a logon ID to our online system was created and your testing history was loaded into our online system. You can obtain your logon ID by going to the website www.iara.biz and clicking on login from the upper right menu of the homepage. On the logon screen use your email address in the Reset Your Password / Retrieve Your Username section of the login page. Your logon creditials will be sent to this email address. If your email address is no longer valid or you are using another email address, call our Systems Administrator at 2248 923-1748 or email firstname.lastname@example.org. for detailed instruction on CAR online testing see: www.iara.biz/car_testing_instructions.php
I'd like to get involved with and IARA committee, how do I do that?
We love to have our members get involved. Contact us and let us know what committee you are interested in.
??I have registered for the Northwood University course, when will I hear from someone?
As soon as you register for the Northwood courses an email is generated and sent to the course coordinator. Classes begin the first of the month, but you must be registered by the 15th of the previous month to get set up to start on the 1st of the following month. The email address that was entered into the online form is the person who will be notified and is assumed to be the student. If you are registering an employee in your group, please contact our system administrator (email@example.com) to confirm who the student will be for the purchase you made.